Sonabat Privacy Policy

1. Overview

Sonabat operates the online gaming platform available at sonabat.com. As the operator of this platform, Sonabat is responsible for the personal data of all registered players and visitors. This Privacy Policy explains how Sonabat collects, processes, stores and protects that data in connection with your use of the platform.

This policy applies to all players who access Sonabat through any device or browser, including the Sonabat mobile app. By registering an account or using the Sonabat platform in any way, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described here.

2. Data We Collect

Sonabat collects personal data that is necessary to operate the platform, verify player identities, process payments and comply with applicable legal obligations. The categories of data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID	Account verification and age checks
Contact Data	Email address, phone number	Account communications and support
Financial Data	Payment method details, transaction history	Processing deposits and withdrawals in BDT
Technical Data	IP address, device type, browser, OS	Platform security and fraud prevention
Usage Data	Game sessions, scores, session duration	Platform improvement and responsible gaming
Communications Data	Support chat logs, email correspondence	Resolving disputes and improving support

3. How We Collect Your Data

Sonabat collects your personal data through the following channels:

• Registration: When you create a Sonabat account, you provide your name, date of birth, email address, phone number and residential address.
• Deposits and withdrawals: When you make a financial transaction on Sonabat, payment details are collected and processed through our payment partners.
• Gameplay: Your game sessions, scores and activity on the Sonabat platform are recorded automatically as part of normal platform operation.
• Device and browser: Technical data such as your IP address, device type and browser version is collected automatically when you access the Sonabat platform.
• Support interactions: When you contact the Sonabat support team, the content of those communications is recorded for quality and dispute resolution purposes.
• Verification: When Sonabat requests identity or payment verification, you may be asked to submit documents such as a national ID or bank statement.

4. How We Use Your Data

Sonabat uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, your data is used to:

• Create and manage your Sonabat account.
• Verify your identity and confirm that you meet the eligibility requirements to play.
• Process deposits and withdrawals in Bangladeshi Taka (BDT).
• Detect and prevent fraud, money laundering and other prohibited activities.
• Provide customer support and resolve disputes related to your account or game sessions.
• Send you account-related communications such as transaction confirmations and security alerts.
• Monitor your gaming activity to support responsible gaming obligations.
• Improve the Sonabat platform based on aggregated, anonymised usage data.
• Comply with applicable legal and regulatory obligations.

5. Data Sharing

Sonabat does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Your data may be shared only in the following limited circumstances:

5.1 Payment Processors

To process your deposits and withdrawals in BDT, Sonabat shares the minimum necessary financial data with our payment processing partners. These partners are contractually required to handle your data securely and to use it only for the purpose of processing your transaction.

5.2 Identity Verification Providers

Sonabat uses third-party identity verification services to confirm the identity of players when required. These providers receive only the data necessary to complete the verification check and are bound by strict data protection obligations.

5.3 Legal and Regulatory Obligations

Sonabat may be required to disclose your personal data to law enforcement agencies, regulatory bodies or other authorities if required to do so by applicable law. In such cases, Sonabat will disclose only the minimum data required to satisfy the legal obligation.

5.4 Platform Service Providers

Sonabat works with a small number of trusted technology providers who assist in operating the platform — for example, hosting infrastructure and security monitoring. These providers act as data processors on behalf of Sonabat and are not permitted to use your data for any purpose other than providing the contracted service.

6. Data Retention

Sonabat retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods that apply are:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction in accordance with anti-money laundering requirements.
• Support communications: Retained for three years from the date of the interaction.
• Technical and usage data: Retained for up to two years from the date of collection.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

7. Data Security

Sonabat takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Sonabat platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security assessments and monitoring of the Sonabat platform infrastructure.
• Two-factor authentication options available to all registered players.

8. Cookies

Sonabat uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the Sonabat website or use the app.

The types of cookies Sonabat uses are:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting your ability to use Sonabat.
• Session cookies: Used to maintain your login session while you are active on the platform. These are deleted when you close your browser.
• Analytics cookies: Used to collect anonymised data about how players use the Sonabat platform, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of your account.

Sonabat does not use advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform.

9. Your Rights

As a Sonabat player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data Sonabat holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that Sonabat delete your personal data. Note that some data must be retained to comply with legal obligations and cannot be deleted on request.
• Right to restrict processing: You can request that Sonabat limit how your data is used in certain circumstances.
• Right to withdraw consent: Where Sonabat processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact the Sonabat support team at [email protected]. Sonabat will respond to all valid requests within a reasonable timeframe.

10. Minors

The Sonabat platform is strictly for players aged 18 and over. Sonabat does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on Sonabat, please contact the support team immediately so the account can be investigated and closed.

Sonabat applies age verification checks during the registration process and reserves the right to request additional proof of age at any time. Any account found to belong to a minor will be closed immediately and any balance will be returned to the payment source used for deposits.

11. Changes to This Policy

Sonabat may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or our data practices. When changes are made, the updated policy will be published on this page with a revised effective date at the top.

Continued use of the Sonabat platform after an updated Privacy Policy is published constitutes your acceptance of the changes. Sonabat will make reasonable efforts to notify players of significant changes through in-platform notifications or email where appropriate.

12. Contact Us

If you have any questions about this Privacy Policy, about how Sonabat handles your personal data, or if you wish to exercise any of your data rights, please contact the Sonabat support team:

Email: [email protected]

The Sonabat support team is available 24 hours a day, 7 days a week. You can also visit the FAQ page for answers to common questions about your account and data on Sonabat.