Responsible Gaming
at Sonabat

1. Our Commitment to Responsible Gaming

At Sonabat, responsible gaming is not a box we tick — it is a genuine part of how the platform is built and operated. We believe that every player in Bangladesh deserves a gaming experience that stays fun, stays affordable and stays within their control. That is the standard we hold ourselves to every single day.

Sonabat is committed to providing a safe environment where players can enjoy games like Cricket, Rummy, Fishing and more without the risk of those games becoming harmful. We invest in tools, training and processes that support responsible gaming at every level of the platform — from the moment you register to every session you play.

2. What Is Responsible Gaming?

Responsible gaming means approaching online gaming as a form of entertainment — not as a way to make money, solve financial problems or escape from stress. When gaming stays in that lane, it is genuinely enjoyable. When it drifts out of that lane, it can start to cause real harm.

Sonabat defines responsible gaming as playing within your means, setting clear limits on time and money, and being honest with yourself about how gaming fits into your life. It also means knowing when to take a break and feeling comfortable reaching out for support if things start to feel out of balance.

Problem gambling affects a small but significant number of players across Bangladesh and around the world. It does not discriminate — it can affect anyone regardless of age, income or background. The good news is that with the right tools and support, it is entirely manageable. Sonabat is here to make sure those tools are always within reach.

3. Responsible Gaming Tools on Sonabat

Sonabat provides a range of practical tools that put you in control of your gaming activity. These tools are available directly through your account settings and can be adjusted at any time.

3.1 Deposit Limits

You can set a daily, weekly or monthly deposit limit on your Sonabat account. Once your limit is reached, no further deposits will be accepted until the limit period resets. Increasing a deposit limit requires a cooling-off period before it takes effect, giving you time to reconsider.

3.2 Session Time Limits

Sonabat allows you to set a maximum session duration. When your session time is up, you will receive a notification and be prompted to take a break. This is a simple but effective way to keep your gaming sessions from running longer than you intended.

3.3 Loss Limits

You can set a cap on how much you are willing to lose within a given time period. Once that limit is reached, your account will be restricted from further play until the period resets. This tool is particularly useful for players who want a hard boundary on their gaming spend.

3.4 Reality Checks

Sonabat can send you regular in-session reminders showing how long you have been playing and how much you have spent or won. These reality checks are designed to keep you grounded and aware during longer gaming sessions.

3.5 Cool-Off Periods

If you feel like you need a short break from Sonabat, you can activate a cool-off period of 24 hours, 48 hours, one week or one month. During a cool-off, your account will be temporarily suspended and you will not be able to log in or make deposits.

3.6 Self-Exclusion

For players who need a longer break, Sonabat offers self-exclusion for periods of six months, one year or permanently. Self-exclusion is a serious tool and once activated, it cannot be reversed until the exclusion period has fully expired. If you are considering self-exclusion, please contact the Sonabat support team who can guide you through the process.

4. Underage Player Protection

Sonabat is strictly an 18+ platform. We apply age verification checks during the registration process and reserve the right to request additional proof of age at any time. Any account found to belong to a player under the age of 18 will be closed immediately.

If you share a device with younger family members, we strongly recommend using device-level parental controls and ensuring that your Sonabat account credentials are never accessible to minors. Never share your login details with anyone, including family members.

If you suspect that a minor has accessed or registered on Sonabat, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

5. Getting Help

If you are concerned about your own gaming habits or those of someone close to you, the most important step is to reach out. Sonabat's support team is available 24 hours a day, 7 days a week and can help you activate any of the responsible gaming tools described on this page.

You can contact the Sonabat support team at any time by emailing [email protected]. Our team will respond promptly and without judgment. You can also visit the FAQ page for answers to common questions about responsible gaming tools and account management.

Taking the step to ask for help is a sign of strength, not weakness. Sonabat is proud to support every player who reaches out, and we will do everything we can to make sure you get the right support at the right time.